As mentined we're an entirely unfunded project and don't have any government funding. (If you think we should please do tell Screen Skills Creative here or the BFI Education Team here. Life would be much easier for us with a little help from the government!)
So whilst we would love to have rooms full of staff ready to take your calls, what we have instead tried to do is ensure there is a video user guide on how to use make the most of the resource, a forum for teachers o raise questions from others that might have already solved your question (be nice) and of course the wonderful world wide were you can search for more information on how our system (which is based on Moodle) and how it actually works.
Until we get funding, we will eventually have to rely on your help with a modest subscription. That way we can hire the staff to help you out. But for now - we hope you understand!